Buy Safe Policy
100% satisfaction guaranteed shop safe using our buy safe guarantee
No gray market. No seconds. No used merchandise.
All products are brand new factory sealed not second hand not refurbished
All products have full USA MFR warranties and guarantees
At Internet Security Systems, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Internet Security Systems within 10 days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise. All Returns may be subject to a 25% restocking fee.
Please note that if an item is not in stock and we will place a special order from the manufacturer for you. Should you choose to cancel this order, please be advised that you may only do so within 24 hours. Should your order be cancelled after 24 hours your order may be subjected to a 25% re-stocking fee (which is assessed by the manufacturer).
ISSI has been serving imaging & security markets for more than 25 years. Through all those years our goal has been to earn the trust of our customers. To do this we knew we must offer competitive pricing, but we also knew low prices alone could not make our business superior. We were determined to combine honest and helpful dealings with outstanding service before, during, and after the sale. We understood that long term customer satisfaction depended on our ability to maintain a knowledgeable and courteous customer service staff assisted by the best support systems. And we decided on a way to describe our business.
Shop at ISSI in the way that is most convenient for you: by phone, by email, by mail, by fax, or through our website. Whichever way you choose, no matter the size of the sale, we're here to help you.